1. Information We Collect

We collect information you provide directly to us when using Bibo's facility services platform:

• Account Information: Name, email address, phone number, and address
• Service Requests: Details about the services you need, property information, and scheduling preferences
• Payment Information: Credit card details, billing addresses, and transaction history
• Communication Data: Messages, reviews, ratings, and feedback you provide
• Location Data: Your address and GPS location for service provider matching
• Device Information: IP address, browser type, device identifiers, and usage patterns

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Connect you with qualified service providers and facilitate service delivery
• Process Payments: Handle billing and payment processing for services
• Improve Platform: Analyze usage patterns to enhance our services and user experience
• Communicate: Send service updates, confirmations, and important notifications
• Ensure Safety: Verify identities and maintain platform security
• Provide Support: Respond to your inquiries and resolve issues
• Legal Compliance: Meet regulatory requirements and legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• Service Providers: We share necessary information with verified service professionals to facilitate service delivery
• Payment Processors: Payment information is shared with secure payment processing partners
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Partners: We may share aggregated, non-personal data with trusted partners
• Emergency Situations: We may share location data in emergency situations for safety

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: We conduct regular security assessments and updates
• Secure Infrastructure: Our servers are protected by advanced security measures
• Employee Training: All staff receive regular privacy and security training

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Location Services

Bibo uses location data to:

• Match you with nearby service providers
• Provide accurate service estimates
• Enable real-time service tracking
• Improve service provider recommendations

You can control location permissions through your device settings or our app settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website usage and performance
• Personalize your experience
• Provide targeted advertisements (with your consent)
• Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences.

7. Third-Party Services

Our platform may contain links to third-party websites or integrate with external services:

• Payment Processors: Stripe, PayPal, or other payment gateways
• Analytics Services: Google Analytics for usage analysis
• Communication Tools: Email and SMS services for notifications
• Maps and Location: Google Maps for location services

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and platform functionality

Account data is typically retained for 7 years after account closure, while service history may be retained longer for legal compliance.

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@bibo.com.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Bibo operates globally and may transfer your data to countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards

12. Changes to This Policy

We may update this privacy policy from time to time to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• User feedback and improvements

We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: privacy@bibo.com
• Phone: +1 (555) 123-4567
• Address: 123 Service Street, City, State 12345
• Data Protection Officer: dpo@bibo.com

We will respond to your inquiry within 30 days.